Last Updated: August 2026
This page explains how orders from C.Kay's Designs are processed and delivered, including timing, cost, and what to do if something needs attention along the way.
Where We Deliver
We currently deliver within Canada only. International shipping is something we may introduce in the future, and if we do, this policy will be updated to reflect that.
Not sure if we cover your area? Reach out through our Contact Us page before ordering.
Shipping Cost
We charge a single flat rate on every order.
$18.90 CAD, shown clearly at checkout before you pay.
Order Cut Off
Orders placed before 2:00 PM Mountain Time on a business day usually begin processing that same day. Orders placed later move to our next business day.
Processing Time
Once payment is confirmed, we typically need 1 to 3 business days to check, package, and prepare your order for dispatch.
Delivery Timeframe
After dispatch, most orders arrive within 3 to 6 business days, depending on your location within Canada.
Combining processing and delivery, most customers receive their order within 4 to 9 business days of placing it. These figures are estimates rather than guarantees.
Business Days
We process and dispatch orders based on our regular customer support schedule. Orders are not processed on public holidays.
Delivery Partner
Your order is delivered by a courier suited to your location. The exact provider may vary between orders, depending on what offers the most reliable service for your delivery address.
Tracking
If tracking is available for your order, details are sent by email once it has dispatched. Allow a short window for tracking to become active. You can also check progress through our Track Your Order page.
Changing or Cancelling an Order
Contact us as soon as possible if you need to change or cancel your order. This is only possible before your order enters fulfillment. For anything after delivery, see our Return Policy and Refund Policy.
Delivery Address
Please make sure your delivery address is complete and accurate at checkout. If a parcel is returned to us due to an incorrect address, an extra fee may apply to resend it.
Delayed Deliveries
Delivery estimates are not guarantees. Weather, courier disruptions, or high order volumes can occasionally push delivery past our usual timeframe. If your order is running late, allow a short additional window before contacting us.
Lost Parcels
If your order seems lost in transit, let us know and we will look into it with the courier, following up with a resolution once that is complete.
Arrived Damaged
Contact us within a reasonable time of delivery with photos of the item, the packaging, and the shipping label where possible.
Contact Us
Questions about shipping? Reach us anytime through our Contact Us page.
